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Taking customer service seriously!??

Published: 22 September 2010

99%

Did you know that 's award winning team consistently offers 99% customer satisfaction?

A third of all employees at in Letchworth are now studying for NVQ Customer Service Level 2 qualifications.

They are using their own time to study for this highly targeted and well respected qualification, helping to build their skills and go the extra mile for our customers.

Not only will these qualifications enhance the service the team offers, it's a clear sign of how committed our people are to delivering the best customer service.

What does the NVQ Level 2 in Customer Service mean to our team?

Becci Hurley ?– Senior Nurse Case Manager
"The qualification has helped me revisit everything I do and I am more aware of other areas of claims like TCF and FOS. It's also given me confidence in the service that I'm already offering customers"

Michelle Niland ?– Claims Assessor
"It's helped me to improve the service I give and question how I do things. When I respond to customers within promised timescales, it backs up my learning and I've also developed new skills in my job"

Susanne Meakin ?– Claims Assessor
"Since starting my NVQ, it's helped me look at customer service differently and how it all links in. Taking the qualification is a great opportunity to gain more customer service knowledge to use in my every day role"

Coming soon?…Groupama's Customer Service Academy

We are launching our Customer Service Academy in in the autumn. It will give us another way for us to develop our people and invest in their future with . Look out for more information in the next issue of Face2Face.

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