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Big enough to deliver, small enough to care

Contact us

The Membership and Claims Helplines are open Monday to Friday from 8am to 6pm (excluding Bank Holidays). You can contact us by:

Claims Helpline

Telephone: *
Fax:
E-mail:

Membership Helpline

Telephone: *
Fax:
E-mail:

* Your calls may be recorded and may be monitored

Calls outside these times will be taken by our out-of-hours team. They will take your details and the appropriate department will call back on the next working day.

Travel Insurance Claims

Tel:
Email:

International Medical Rescue

24 hours


All written correspondence, including claims, should be addressed to:



Broadway


If you are not satisfied with the level of service you receive, please see our complaints procedure.

Call charges to 0870 numbers reduced
From 1st August 2008 calls to any 0870 numbers will be charged at the same rate as calls to 01 or 02 numbers. In addition, inclusive minutes packages on landlines will also include calls to 0870 numbers. These charges will not apply to calls from mobile networks which may cost more.