Contact us
The Membership and Claims Helplines are open Monday to Friday from 8am to 6pm (excluding Bank Holidays). You can contact us by:
Claims Helpline
Telephone: *
Fax:
E-mail:
Membership Helpline
Telephone: *
Fax:
E-mail:
* Your calls may be recorded and may be monitored
Calls outside these times will be taken by our out-of-hours team. They will take your details and the appropriate department will call back on the next working day.
Travel Insurance Claims
Tel:
Email:
International Medical Rescue
24 hours
All written correspondence, including claims, should be addressed to:
Broadway
If you are not satisfied with the level of service you receive, please see our complaints procedure.
Call charges to 0870 numbers reduced
From 1st August 2008 calls to any 0870 numbers will be charged at the same rate as calls to 01 or 02 numbers. In addition, inclusive minutes packages on landlines will also include calls to 0870 numbers. These charges will not apply to calls from mobile networks which may cost more.
