- Award-winning
2010
- Winner - Health Insurance Awards - Best for Customer Service
- Winner - Cover Excellence Awards - Best Group PMI Provider
- Highly Commended - Cover Excellence Awards - Best Service Provider
- Finalist - Health Insurance Awards - Best use of E-business
- Finalist - Health Insurance Awards - Health Insurance Company of the Year
- Finalist - Health Insurance Awards - Best Group PMI Provider
- Finalist - British Insurance Awards - Customer Care Award
2009
- Winner - Health Insurance Awards - Best for Customer Service
- Winner - Cover Excellence Awards - Best Group PMI Provider
2008
- Highly Commended - National Customer Service Awards - Customer Service Team of the Year (Financial Services)
- Finalists - European Call Centre Awards - Best Centre for Customer Service Contact Centre Team of the Year
2006
- Winner - Health Insurance Awards - Most Innovative New Product